We are very sorry to hear you wish to delete your account with us. Please contact our Customer Service Team and they will be able to action this for you.

To create an account with us please follow the steps below:

Go onto our website In the top right corner of the Urban Industry homepage please press the My Account Icon. Where it asks to enter your email address, below will be the “No account? Register here” option, pressing this will prompt you to enter your details to create an account. Once submitted we will send you an email that will contain a link to activate your account. Once activated you will be able to log into your account and see all of your recent orders. We will then send you a welcome email to let you know that your account has been created successfully.

If you have forgotten your password and need to reset this, then please follow the steps below:

Go onto our website In the top right corner of the Urban Industry homepage please press the My Account Icon. Where it asks to enter your email address, below will be the “Forgot Your Password” option, pressing this will prompt you to re-enter your email address. Once submitted we will send you an email that will contain a link to reset your password. The link will take you to a page where you can create a new password for your account.

Alternatively, if you contact a member of our Customer Service Team they will be able to assist in sending you a Password Reset Email.

If you have made an error with your email address then please notify us of the correct email as soon as possible. We can then amend this for you and re-send the order confirmation/shipping confirmation emails to you.

We can confirm that you do not need an account to make a return. You simply need to log your return on our return portal using your order number and email address and follow the steps required.

Simply select the amount you wish to send as a gift voucher and once this has been approved by one of our team, we will email you the gift voucher.

Please be advised that our team can only approve gift vouchers within our opening hours.

You should receive a confirmation email with your order details. Please check these thoroughly. If you have made any mistakes please contact our Customer Service Team immediately.

If you haven't received an email confirmation, then please check your spam folder first and then contact us so we can look into this for you.

If you cannot place an order due to an error message, then we would recommend making sure the details you have entered are correct, this includes:

The card details The billing address for the card The security code (CVV) on the back of your card. If you have checked all these and you are still having issues then it may be your bank stopping this from going through. We would recommend contacting them directly for more information.

If you have received an error message, then please contact our Customer Service Team with a screenshot of the error and they will be able to look into this further.

If your order has not gone through but the payment has been taken from your bank account this is called a pending transaction.

What is a pending transaction? A pending transaction is a recent card transaction that has not yet been fully processed by the merchant. This can be caused if the order did not go through fully or a problem occurred when connecting to your payment provider. Usually, a pending charge will show on your account until the transaction is processed and the funds are transferred back to your account. This could typically take up to three days but may stretch longer depending on the merchant and the type of transaction.

Please note: Number Six cannot be held responsible for how long the pending funds take to appear back into your account. This is done directly by the payment provider.

Simply follow the steps below to place an order with us:
Go to our website
You can use our Search bar at the top of each page or filter by Brand, Department, Colour, and Size. Once you have found the product you want, select the size and add it to the basket.
When you are ready simply go to the basket page, located top right corner, and select Checkout.
Log in or create an account with us. (You don't have to register, you can simply check out as a Guest, but we do recommend you register with us to make future purchases much quicker) You will be asked what delivery option and payment method you would like to use and select Submit order to finish.
You should receive an Order Confirmation email with your order details. Please check these thoroughly. If you have made any mistakes please contact us immediately.
If you haven't received an email, then please check your SPAM filter first and then contact us.

If you haven’t received a confirmation email of your order, then please double check the information you used when submitting the order.
If all information is correct then please check your spam folder to locate this email before contacting us.
If the email address has been inputted incorrectly, please contact our Customer Service Team and they will be able to assist you further with this.

We are able to cancel orders in accordance with the Consumer Contracts Regulations. If your order has been placed, but not dispatched, we will make the cancellation straight away wherever possible.

Please contact our Customer Service Team for assistance. We will always do our best to change orders but unfortunately, we cannot make any guarantees.

If your order has not yet been dispatched and we have the correct size available, we may be able to amend this for you. All you need to do is contact our Customer Service Team and they will be able to look into this for you.

Please be advised that we can only amend items if the order has not yet been dispatched. If the order has been dispatched then we would not be able to amend any items from your order, however, you are welcome to return any unwanted items back to us.

Please note: We cannot amend any orders that have been placed using Klarna. If you wish to amend the size of your order and you have paid using Klarna you will need to contact our Customer Service Team to cancel your order and you can replace this with the correct size.

If you no longer wish for all of the items in your order, you are welcome to remove them. All you need to do is contact our customer service team and they will be able to remove any items for you.

Please be advised that we can only remove items if the order has not yet been dispatched. If the order has been dispatched then we would not be able to remove any items from your order, however, you are welcome to return any unwanted items back to us.

If your parcel has not yet been packed in the warehouse, we may be able to change your delivery address. Please contact our Customer Service Team as soon as possible with the new address details.

We can only change your delivery address if this is approved by our internal security checks. If you have paid via PayPal then we require a valid photo ID for the new address. You may be asked to replace your order if this cannot be provided.

Unfortunately, we are unable to change a delivery address once the order has been dispatched.

Please be advised that we cannot change the delivery address if the order has been placed with Klarna. (This will need to be cancelled and replaced with the correct address)

If you have made an error with your email address then please notify us of the correct email as soon as possible. We can then amend this for you and re-send the order confirmation/shipping confirmation emails to you.

We try to make our unsubscribe process as clear and as transparent as possible. Adhering to industry-wide best practice, we include an unsubscribe link to the bottom of all of our email campaigns, which allows you to opt out of any further promotional campaigns sent by Urban Industry. Clicking the unsubscribe link will take you to a secure webpage, which will allow you to opt out of any future promotional campaign. You will then be notified via the proceeding webpage that your unsubscription was successful.

If you continue to have difficulties unsubscribing, or continue to receive our promotional campaigns, please contact our Customer Service Team and they can assist further with this.

If you cannot add an item to your cart then this product may have already sold out. This could be down to the limited nature of the item. To avoid a potential oversell of an item we will stop this from being added to customers carts.

If you are receiving an error message, please contact our Customer Service Team and we will be able to look into this further for you.

Yes, you can. Please call us on 020 7193 9140 to speak to one of our Customer Service Team who will be happy to help.

If you have selected Store credit you will receive a Gift voucher.

If your return has not yet been processed then we can cancel your return request and you can re-submit this. Please contact our Customer Service Team to action this for you.

If your gift voucher has been created and we've emailed it to you will no longer be able to change your mind and ask for a refund. So please only select store credit if you are 100% sure.