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UK Returns
What is your returns address?
To complete your return head straight to our online returns portal PLEASE CLICK HERE
Returns Department
Half-Dozen Ltd,
1a Kempshott Road,
London,
SW16 5LG,
United Kingdom.
Are your returns free?
Unfortunately we do not offer a free returns service, you would need to cover the cost of returning any items. Please be advised that you will not receive a refund for your original shipping costs as this pays for couriers to collect your parcel and deliver this to you. We aim to refund you within 7 days of having received the returned item.
I have removed the tags from my item, can I still return it?
- Tags have been removed.
- They are marked, soiled, stretched, bleached, or damaged in any way.
- They are scented with aftershave, perfume, deodorant, or smoke.
- They have been washed. Shoes have been worn outside.
- The inner sole is covered in sock fluff or hair.
- The shoe box has been used directly as the postal box - is visibly marked and/ or damaged.
- For hygiene reasons, we cannot accept returns for underwear and socks unless faulty.
We reserve the right to refuse a return if we deem it to be in an unsuitable condition, and the items may be returned to you at your own cost.
How do I log my return?
How To Return Items to us:
- Book your return online on our return portal PLEASE CLICK HERE
- Pack your return securely, please ensure no labels are attached directly to the returning item or its packaging e.g. shoeboxes.
- Please folow the process emailed to you via our portal.
How long do I have to wait for a refund?
Please then allow an additional 2 - 3 working days for the refund to be processed. Once this has been processed, you will receive email communication all the way through.
If I process an exchange and the item is more expensive how do I pay?
Why have I not been refunded the full amount for my order?
If I process an exchange and the item is cheaper am I refunded the difference?
I have selected a return method but I have changed my mind, can this be amended?
I was not able to return my item within 30 days, can I still return it?
Please be advised that we will be unable to accept any returns back that have exceeded 35 days of receiving your order. If you send a late return back to us without contacting us first, we will be unable to accept this and this may be returned back to you at your own cost.
International Returns
Do you provide return labels for international customers?
To stop customs charges occurring when your parcel arrives in the UK, please write on your parcel:
THIS IS AN INTERNATIONAL RETURN AND NO CUSTOMS DUTIES SHOULD BE CHARGED
It might be advisable to send the item in the original packaging so the customs are aware that this is an international return, just cross the original label out or put the original packaging inside.
I have removed the tags from my item, can I still return it?
- Tags have been removed.
- They are marked, soiled, stretched, bleached, or damaged in any way.
- They are scented with aftershave, perfume, deodorant, or smoke.
- They have been washed.
- Shoes have been worn outside.
- The inner sole is covered in sock fluff or hair.
- The shoe box has been used directly as the postal box - is visibly marked and/ or damaged.
- For hygiene reasons, we cannot accept returns for underwear and socks unless faulty.
We reserve the right to refuse a return if we deem it to be in an unsuitable condition, and the items may be returned to you at your own cost.
How long do I have to wait for a refund?
Please then allow an additional 2 - 3 working days for the refund to be processed. Once this has been processed, you will receive email communication all the way through.
What is your returns address?
To complete your return head straight to our online returns portal PLEASE CLICK HERE
Returns Department
Half-Dozen Ltd,
1a Kempshott Road,
London,
SW16 5LG,
United Kingdom.
How do I submit a return request?
How To Return Items to us:
- Book your return online on our return portal PLEASE CLICK HERE
- Pack your return securely, please ensure no labels are attached directly to the returning item or its packaging e.g. shoeboxes.
- Please follow the process emailed to you via our portal.
The fit of my item is not quite right, can I send my item back for an exchange?
I have selected a return method but I have changed my mind, can this be amended?
I was not able to return my item within 45 days, can I still return it?
Please be advised that we will be unable to accept any returns back that have exceeded 50 days of receiving your order. If you send a late return back to us without contacting us first, we will be unable to accept this and this may be returned back to you at your own cost.
What is your returns policy?
- Tags have been removed.
- They are marked, soiled, stretched, bleached or damaged in any way.
- They are scented with aftershave, perfume, deodorant or smoke.
- They have been washed.
- Shoes have been worn outside.
- The inner sole is covered in sock fluff or hair.
- The shoe box has been used directly as the postal box - is visibly marked and/ or damaged.
- For hygiene reasons we cannot accept returns for underwear and socks unless faulty.
We reserve the right to refuse a return if we deem it to be in an unsuitable condition, and the items may be returned to you at your own cost.
Can you confirm you have received my return?
We suggest you make a note of the shipping reference given when you sent the item back. This will allow you to track your parcel at every stage of delivery, including when we receive it. If we have not received your return parcel back in our warehouse, then we will require proof of postage to be able to investigate this with the courier.